Last Updated: 24.03.2025
Effective Date: 24.03.2025
This Terms of Use (hereinafter the "Agreement") is an agreement between you (hereinafter "you" or "user") and JADENS (HK) COMPANY LIMITED and its affiliates (collectively, ¡°Musthome¡±, ¡°we¡±, ¡°us¡± and ¡°our¡±) . The Agreement is applicable to all the users or browsers accessing Musthome¡¯s websites or applications that reference or link to this Agreement.
Before creating an account on Musthome¡¯s websites or applications or using Musthome¡¯s Services, you should carefully read and fully understand all the terms and conditions of this Agreement, especially those regarding service fees, applicable laws, dispute resolution, the exemption of Musthome from liabilities or restrictions to its liabilities, and your rights and obligations. Those terms and conditions are highlighted in bold for your convenience.
By clicking "Agree" on the relevant web page/applications and/or creating and using an user account (hereinafter "Account"), you are regarded as having read, understood, and agreed to this Agreement and to be bound by its terms. If you do not agree to this Agreement, you have the right to exit and cease using Musthome¡¯s Services.
2. User account, Accuracy & Security
2.1 Creating an Account
When you access and use certain parts of Musthome¡¯s websites or applications, you may be asked to create a user account and to provide personally identifiable information.
2.2 Information Accuracy
For the information you provide, we will only process that information for the purposes of verification of your identity, and we will not process that information for unrelated purposes. You represent and warrant that all user information you provide in connection with your Account and your use of Musthome¡¯s Services is current, complete, and accurate, and you agree that you will update that information as necessary to maintain its completeness and accuracy by updating your personal profile. You agree that you will not submit any fake content (including without limitation any username, likeness, or profile) to willfully and credibly impersonate another person, whether actual or fictitious. If we believe in our sole discretion that the information you provide is not current, complete, or accurate, we reserve the right at any time to refuse or terminate you access to Musthome¡¯s Services. For additional information, see our Privacy Policy.
2.3 Account Security
You may be asked to provide a username, password, and possibly other information to secure your Account. You are entirely responsible for maintaining the confidentiality of your password. You may not use the username or password of any other person, nor may you share your username and password, nor may you circumvent any authentication mechanism requiring the entry of usernames, passwords, or any other information to gain unauthorized access to Musthome¡¯s Services. You agree to notify us immediately of any unauthorized use of your Account. We shall not be liable for any loss that you incur because of unauthorized use of your Account, either with or without your knowledge. You may be held liable for any losses incurred by us, our affiliates, officers, directors, employees, consultants, agents, and representatives due to unauthorized use of your Account.
2.4 Account Deletion
You may deactivate your account at any time by contacting our customer service or following the steps below:
Open the Musthome App, go to ["Me" ¡ú "Settings" ¡ú "Delete Account"] to proceed with account deletion.
Once your account is deleted, we will remove your account information (including phone number, email, and security credentials) as well as device binding details (including alarm records, operation logs, and visitor history).
If you have any questions during the deletion process, please contact our service hotline at +852 2171 7000 for assistance.
Upon receiving your account deletion request, we will delete or anonymize your personal information within 7 business days. Please note that account deletion is irreversible. After deletion, we will cease providing products or services to you, all data under your account will be permanently erased, and your personal information will be deleted with no possibility of recovery, unless otherwise required by laws and regulations.
By using Musthome¡¯s Services, you represent and warrant that you have read and understood and agree to be bound by our Privacy Policy (the ¡°Privacy Policy¡±).
As explained more fully in the Privacy Policy, Musthome¡¯s websites uses Cookies to collect certain information from you. Before using Musthome¡¯s websites, please carefully read and fully understand our Cookie Notice.
Subject to your compliance with this Agreement, we grant you a non-exclusive, non-sublicensable, revocable as stated in this Agreement, non-transferable license to access Musthome¡¯s Services for your personal use.
This license does not include, and you must not:
• Republish material from Musthome¡¯s Services (including republication on another service), sell, rent or sub-license material from Musthome¡¯s Services
• Show any material from Musthome¡¯s Services in public
• Reproduce, duplicate, copy or otherwise exploit material on Musthome¡¯s Services for a commercial purpose
• Edit or otherwise modify any material on Musthome¡¯s Services
• Redistribute material from Musthome¡¯s Services except for content specifically and expressly made available for redistribution
Unless otherwise stated, we and/or our licensors own the intellectual property rights in Musthome¡¯s Services and material on Musthome¡¯s Services, and all rights not expressly granted in this Agreement are reserved by us.
5. Assumption of Risk; Release
You knowingly and freely assume all risk when using Musthome¡¯s Services. You, on behalf of yourself, your personal representatives, and your heirs, voluntarily agree to release, waive, discharge, hold harmless, defend, and indemnify Musthome and its owners, officers, directors, employees, agents, affiliates, consultants, representatives, sublicensees, successors, assigns, parents, subsidiaries, and related entities, including but not limited to JADENS (HK) COMPANY LIMITED from any and all claims, actions, or losses for bodily injury, property damage, wrongful death, emotional distress, loss of privacy, or other damages or harm, whether to you or third parties, that may result from your use of Musthome¡¯s Services.
We impose certain restrictions on your use of Musthome¡¯s Services. Any violation of this Section 7 may subject you to civil and/or criminal liability.
You shall not use Musthome¡¯s Services in any way that causes, or may cause, damage to Musthome¡¯s Services or impairment of the availability or accessibility of Musthome¡¯s Services, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You shall not use Musthome¡¯s Services to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You shall not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to Musthome¡¯s Services without our express written consent.
You shall not engage in any of the following conduct on Musthome¡¯s Services, which is expressly prohibited: (a) providing false, misleading, or inaccurate information to us or any other person in connection with Musthome¡¯s Services; (b) impersonating, or otherwise misrepresenting affiliation, connection, or association with, any person or entity; (c) accessing content or data not intended for you, or logging into a server or account that you are not authorized to access; (d) attempting to probe, scan, or test the vulnerability of Musthome¡¯s Services, or any associated system or network, or breaching security or authentication measures without proper authorization; (e) interfering or attempt to interfere with the use of Musthome¡¯s Services by any other user, host, or network, including (without limitation) by submitting malware or exploiting software vulnerabilities; (f) forging, modifying, or falsifying any network packet or protocol header or metadata in any connection with, or transmission to, Musthome¡¯s Services (for example, SMTP email headers, HTTP headers, or Internet Protocol packet headers); (g) creating additional Accounts to promote your (or another's) business, or causing others to do so; or (h) paying anyone for interactions on Musthome¡¯s Services.
You shall not use Musthome¡¯s Services to transmit or send unsolicited commercial communications.
You shall not use Musthome¡¯s Services for any purposes related to marketing without our express written consent.
7. Reviews, Comments, Communications, and Other Content
In the Agreement, "your user content" means material (including without limitation text, images, audio material, video material and audio-visual material) that you post on our platform or any other public forum and platforms for the purposes of reviewing, commenting, or providing feedback on our products/services.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free license and sublicensable right to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media in connection with the services and Musthome's business, including but not limited to the purpose of promoting and redistributing part or all of the services. This license does not grant any rights or permissions to make use of your content independent of the service. You also grant to us the right to bring an action for infringement of these rights against third parties without your express permission.
Your warrant that the user content is not illegal or unlawful, does not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law). You must not submit any user content to Musthome¡¯s Services that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaints.
We reserve the right at all times and at our sole discretion to edit or remove any material submitted to Musthome¡¯s Services, or stored on our servers, or hosted or published upon Musthome¡¯s Services.
Notwithstanding our rights under these Terms of Use in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, Musthome¡¯s Services, and we are not responsible for any user content.
8. No Warranties; Limitation of Liability
8.1 No Warranties
We, on behalf of ourselves and our licensors and suppliers, expressly disclaims any and all warranties, express or implied, regarding Musthome¡¯s Services, arising by operation of law or otherwise, including without limitation any and all implied warranties of merchantability, fitness for a particular purpose, non-infringement, no encumbrance, or title, in addition to any warranties arising from a course of dealing, usage, or trade practice. Neither we nor our licensors or suppliers warrant that Musthome¡¯s Services will meet your requirements, or that the operation of Musthome¡¯s Services will be uninterrupted or error-free. We disclaim all implied liability for damages arising out of the furnishing of Musthome¡¯s Services pursuant to this Agreement, including without limitation, mistakes, omissions, interruptions, delays, tortious conduct, errors, representations, or other defects arising out of the failure to furnish Musthome¡¯s Services, whether caused by acts of commission or omission, or any other damage occurring. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including without limitation damages for lost profits or lost revenues), whether caused by the acts or omissions of us, Musthome Companies, or our users, or their agents or representatives.
8.2 Your Responsibility for Loss or Damage; Backup of Data.
You agree that your use of Musthome¡¯s Services is at your sole risk. You will not hold us or our licensors and suppliers, as applicable, responsible for any loss or damage that results from your access to and/or use of Musthome¡¯s Services, including without limitation any loss or damage to any of your computers, mobile devices, including without limitations tablets and/or smartphones, or data. Musthome¡¯s Services may contain bugs, errors, problems, or other limitations.
8.3 Limitation of Liability
In no event shall we or our licensors or suppliers be liable to you for any claims arising from your use with Musthome¡¯s Services, including without limitation for special, incidental, or consequential damages, lost profits, lost data or confidential or other information, loss of privacy, costs of procurement of substitute goods or services, failure to meet any duty including without limitation of good faith or of reasonable care, negligence, or otherwise, regardless of the foreseeability of those damages or of any advice or notice given to us or our licensors and suppliers arising out of or in connection with your use of Musthome¡¯s Services. This limitation shall apply regardless of whether the damages arise out of breach of contract, tort, or any other legal theory or form of action. You agree that this limitation of liability represents a reasonable allocation of risk and is a fundamental element of the basis of the bargain between you and us. Musthome¡¯s Services would not be provided without such limitations.
8.4 Application of Disclaimers
The above disclaimers, waivers, and limitations do not in any way limit any other disclaimer of warranties or any other limitation of liability in any other agreement between you and us or between you and any of our licensors and suppliers. Some jurisdictions may not allow the exclusion of certain implied warranties or the limitation of certain damages, so some of the above disclaimers, waivers, and limitations of liability may not apply to you. Our licensors and suppliers are intended third-party beneficiaries of these disclaimers, waivers, and limitations. No advice or information, whether oral or written, obtained by you through Musthome¡¯s Services or otherwise shall alter any of the disclaimers or limitations stated in this section.
8.5 No Advice
Nothing on Musthome¡¯s Services constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.
9. Consent to Receive Electronic Communications from Us
By creating an account and providing your email address to us, you expressly consent to receive electronic and other communications from us, over the short term and periodically, including email communications. These communications will be about your purchases, your customer service inquiries, etc.
In addition, we may send or display information to you regarding Musthome's Services, upcoming promotions and other information that may be of interest to you, by using your email address that you have provided to us, or any other appropriate means, subject always to obtaining your prior opt-in consent to the extent required under applicable law.
You may unsubscribe from our promotional email list at any time by simply clicking on the unsubscribe link included in every promotional electronic communication we send or by unsubscribing online at support@jadens.com. After you unsubscribe, we will not send you further promotional emails, but in some circumstances we will continue to contact you to the extent necessary for the purposes of any Sites, Applications, products, or services you have requested.
You may unsubscribe from our promotional text list at any time by replying T via text message. After you unsubscribe, we will not send you further text message, but in some circumstances we will continue to contact you to the extent necessary for the purposes of any Sites, Applications, products, or services you have requested.
You represent and warrant that, when using Musthome¡¯s Services, you will obey all applicable laws and respect the intellectual property rights of others. Your use of Musthome¡¯s Services is at all times governed by and subject to copyright and other intellectual property laws. You agree not to upload, post, transmit, display, perform, or distribute any content, information, or other materials in violation of any third party's copyrights, trademarks, or other intellectual property or proprietary rights.
10.1 Trademarks
Musthome, Soundcore, Musthome, Nebula, MusthomeWork, MusthomeMake and the related logos (collectively, the "Marks") are trademarks or registered trademarks of Musthome Companies, and used by us with permission. Other trademarks, Service marks, graphics, logos, and domain names appearing anywhere on, through, or in connection with Musthome¡¯s Services may be the trademarks of third parties. Neither your use of Musthome¡¯s Services nor this Agreement grant you any right, title, or interest in, or any license to reproduce or otherwise use, the Marks or any third-party trademarks, Service marks, graphics, logos, or domain names. You agree that any goodwill in the Marks generated as a result of your use of Musthome¡¯s Services will inure to the benefit of Musthome Companies, and you agree to assign, and do assign, all such goodwill to Musthome Companies. You shall not at any time, nor shall you assist others to, challenge Musthome Companies¡¯ right, title, or interest in, or the validity of, the Marks.
10.2 Copyrights
10.2.1 All content and other materials available through Musthome¡¯s Services, including without limitation logos, design, text, graphics, and other files, and their selection, arrangement, and organization, are either owned by Musthome Companies or are the property of our licensors and suppliers. Except as explicitly provided, neither your use of Musthome¡¯s Services nor this Agreement grant you any right, title, or interest in any such materials.
10.2.2 Reporting Claims of copyright infringement
If you believe that one of our users is, through the use of our App or Services, unlawfully infringing on your copyright by submitting unauthorized material, and wish to have the allegedly infringing or unauthorized material removed, you may request removal of those materials by:
(a) submitting written notification to our designated Agent (designated below) at the address listed below; or
(b) submitting the written notification to designated Agent via E-mail. When you send the E-mail, it should include all of the required information described below.
In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. ¡́ 512)(¡°DMCA¡±), the written notice (the ¡°DMCA Notice¡±) must include substantially the following:
• your physical or electronic signature;
• identification of the copyrighted work(s) that you claim to have been infringed, or if the claim involves multiple works on the App or Services, a representative list of such works;
• identification of the material on our App or Services that you claim is infringing on your copyright and that you request us to remove;
• sufficient information to permit us to locate such material;
• adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, e-mail address);
• a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright or other rights owner, its agent, or the law;
• a statement that the information in the notification is accurate; and
• a statement, under penalty of perjury, that you are either the owner of the copyright or other right that has allegedly been infringed or violated or that you are authorized to act on behalf of the copyright or other rights owner.
Our designated copyright agent to receive DMCA Notices is:
Legal Department
JADENS (HK) COMPANY LIMITED 2/F, Billion
Trade Center, 31 Hung To Road, Kwun Tong, Kowloon Hong Kong.
Email: support@jadens.com.
Please note that your Counter Notice, including your contact information, may be shared with the party that filed the DMCA Notice against you.
The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten (10) business days of receiving the copy of your Counter Notice.
Please be aware that if you knowingly materially misrepresent that material or activity on the App or Services was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys¡¯ fees) under Section 512(f) of the DMCA.
It is further understood and agreed that we cannot and does not guarantee or warrant that files made available for downloading through the Musthome¡¯s Services will be free of infection or viruses, worms, Trojan horses or other code that manifests contaminating or destructive properties. It is your responsibility for implementing sufficient safeguards and procedures to ensure that any files obtained through Musthome¡¯s Services are free from such contaminations.
By using Musthome¡¯s Services, you agree that the exclusions and limitations of liability set out in the Agreement are reasonable.
If you do not think they are reasonable, you must not use Musthome¡¯s Services.
Musthome¡¯s Services may be linked with services of third parties (¡°Third Party Services¡±), some of whom may have established relationships with us and some of whom may not. We do not have control over the content and performance of Third Party Services. We have not reviewed, and cannot review or control, all of the material, including computer software or other goods or services, made available on Third Party Services. Accordingly, we do not represent, warrant, or endorse any Third Party Services, or the accuracy, currency, content, fitness, lawfulness, or quality of the information, material, goods, or services available through Third Party Services. We disclaim, and you agree to assume, all responsibility and liability for any damages or other harm, whether to you or to third parties, resulting from your use of Third Party Services.
You accept that, as a limited liability entity, we have an interest in limiting the personal liability of our officers and employees. You agree that you will not bring any claim personally against our officers or employees, or any Musthome Companies, in respect of any losses you suffer in connection with Musthome¡¯s Services.
Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in the Agreement will protect our officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as us and Musthome Companies.
Without limiting any indemnification provision of this Agreement, you (the "Indemnitor") agree to defend, indemnify, and hold harmless us and Musthome Companies (collectively, the "Indemnitees") from and against any and all claims, actions, demands, causes of action, and other proceedings (individually, "Claim", and collectively, "Claims"), including but not limited to legal costs and fees, and providing sole and exclusive control of the defense of any action to us, including the choice of legal counsel and all related settlement negotiations, arising out of or relating to: (i) the relationship between you and us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory; (ii) your breach of this Agreement, including without limitation any representation or warranty contained in this Agreement; (iii) your access to or use of Musthome¡¯s Services or Products; (iv) your provision to us or any of the Indemnitees of information or other data; (v) your violation or alleged violation of any foreign or domestic, international, federal, state, or local law or regulation; (vi) your violations of Section 8 regarding prohibited uses of Musthome¡¯s Services and other prohibited conduct; or (vii) your violation or alleged violation of any third party's copyrights, trademarks, or other intellectual property or proprietary rights.
The Indemnitees each have the individual right, but not the obligation, to participate through counsel of their choice in any defense by you of any Claim as to which you are required to defend, indemnify, or hold harmless any, each, and/or all Indemnitees. You may not settle any Claim without the prior written consent of the concerned Musthome Companies.
14.1 Termination
Without limiting any other provision of this Agreement, we reserve the right to, in our sole discretion and without notice or liability, deny the use of Musthome¡¯s Services to any person for any reason or no reason at all, including without limitation for any breach or suspected breach of any representation, warranty, or covenant contained in this Agreement, or of any applicable law or regulation. This Agreement shall automatically terminate if you breach any of this Agreement¡¯s representations, warranties, or covenants. Such termination shall be automatic and shall not require any action by us.
14.2 Effect of Termination
Any termination of this Agreement automatically terminates all rights and licenses granted to you under this Agreement, including all rights to use Musthome¡¯s Services. Upon termination, we may, but has no obligation to, in our sole discretion, rescind any Services and/or delete from our systems all your Personal Information and any other files or information that you made available to us or that otherwise relate to your use of Musthome¡¯s Services. Upon termination, you shall cease any use of Musthome¡¯s Services.
14.3 Survival
Upon termination, all rights and obligations created by this Agreement will terminate, except that the following Sections will survive any termination of this Agreement: Sections 1-4 and 7¨C19.
15.1 This Agreement and your relationship with us are governed by the applicable law in your region, without reference to conflict of laws.
15.2 Any dispute, controversy, or claim arising out of or relating to this Agreement, or the interpretation, breach, termination or validity hereof, shall first be subject to resolution through consultation between the parties to such dispute, controversy or claim. Such consultation shall begin within seven (7) days after one party has delivered to one or more parties a written request for such consultation. If within thirty (30) days following the commencement of such consultation the dispute cannot be resolved, the dispute shall be submitted to arbitration by the Singapore International Arbitration Centre (SIAC) under the SIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The law of this arbitration clause shall be the applicable law of this agreement. The seat of arbitration shall be in Singapore. The arbitration proceedings shall be conducted in either Chinese or English, subject to the selection of the arbitrator.
All notices required or permitted to be given under this Agreement must be in writing. We shall give any notice by email sent to the most recent email address, if any, provided by the intended recipient to us. You agree that any notice received from us electronically satisfies any legal requirement that such notice is in writing. You bear the sole responsibility of ensuring that your email address on file with us is accurate and current, and notice to you shall be deemed effective upon the sending by us of an email to that address. You shall give any notice to us by submitting said notice to us at support@jadens.com.
17.1 Assignment
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under the Agreement without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under the Agreement.
17.2 Severability
If a provision of the Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
17.3 No Waiver
A waiver by either party of any term or condition of this Agreement, or any breach, in any one instance, will not waive that term or condition or any later breach.
17.4. Independent Contractors
You and we are independent contractors, and no agency, partnership, joint venture, or employee-employer relationship is intended or created by this Agreement.
17.5 No Third-Party Beneficiaries
There are no third-party beneficiaries to this Agreement, with the following exceptions: the Company Parties, Indemnitees, and our licensors and suppliers (to the extent expressly stated in this Agreement).
17.6 Entire Agreement
This Terms of Use, together with our privacy policies, constitute the entire agreement between you and us in relation to your use of Musthome¡¯s Services, and supersede all previous agreements in respect of your use of Musthome¡¯s Services.
17.7 Changes to the Agreement
If we decide to change the Agreement, we will update the modification date at the beginning of the Agreement. If the change is material, we will provide you with notice pursuant to Section 18.
17.8 Contact Us
If you have any questions about our Terms of Use, please contact us at support@jadens.com.
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Company's Name |
Contact details |
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JADENS (HK) COMPANY LIMITED. |
Company Number: 77793808 2/F, Billion Trade Center, 31 Hung To Road,
Kwun Tong, Kowloon Hong Kong +852 2171 7000 |